FAQS

Scroll down to find the frequently asked questions for the brand you’re interested in.

FAQS related to Audiovector

After buying your equipment from one of our authorised retailer, remember to register it for warranty as soon as possible.
Audiovector loudspeakers enjoy a five-year warranty. Subwoofers enjoy a two-year warranty.
The warranty excludes accidental damage and misuse.
You can check the warranty of a specific product on the product page.
All warranties in the UK are offered and supported by Renaissance.
No. Second-hand products do not have any warranty.
If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from. Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
Please use our where to buy map.
Should you struggle to locate your nearest retailer, do not hesitate to email us at info@renaissanceaudio.co.uk stating the brands you are interested in and your postcode.
Yes you can but the repair will be chargeable on all occasions.
Please email support@renaissanceaudio.co.uk with full details of the product and don’t forget to include your serial number.

FAQS related to MOON

After buying your equipment from one of our authorised retailer, remember to register it for warranty as soon as possible.
Warranty excludes accidental electrical and mechanical damage.
You can check the warranty of a specific product on the product page.
All warranties in the UK are offered and supported by Renaissance.
The MOON 10 year limited warranty excludes mechanical moving parts. Switches, volume controls and laser assemblies etc carry a maximum of 3 years warranty. Accidental damage is never covered by warranty.
MOON CD players enjoy a 10-year warranty with the exemption of the disc drive which has a 3-year warranty.
MOON Streamers and Network players enjoy a 10-year warranty with the exemption of the MiND Module which has a 3-year warranty.
Remote controls: infra-red remotes enjoy a one-year warranty (FRM-3 and CRM-3) whilst bluetooth remotes (BRM-1) enjoys 3 years. In both cases, the warranty excludes any mechanical or accidental damages.
If you purchased an ex-demo unit from an authorised MOON retailer, you will receive the balance of the warranty plus one year.
E.g. A dealer has had a unit on demo for 2 years = 8+1 years, so 9 years to the customer (excluding any exemptions).
Otherwise, second-hand products purchased from individuals do not have any warranty.
If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from. Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
Please use our where to buy map.
Should you struggle to locate your nearest retailer, do not hesitate to email us at info@renaissanceaudio.co.uk stating the brands you are interested in and your postcode.
Yes, all MiND streamers can be upgraded to MiND2. This can be done by your MOON retailer with the exception of MOON 180 and 380D which need to be returned to the Renaissance Service Dept.
Yes you can but the repair will be chargeable on all occasions.
Please email support@renaissanceaudio.co.uk with full details of the product and don’t forget to include your serial number.

FAQS related to Nordost

After buying your equipment from one of our authorised retailer, remember to register it for warranty as soon as possible.
Nordost products have a limited lifetime warranty, except QRT products which carry limited two or five-year warranties.
These limited warranties cover any defects in material or workmanship under normal use of the product.
Warranty excludes accidental electrical and mechanical damage.
You can check the warranty of a specific product on the product page.
All warranties in the UK are offered and supported by Renaissance.
No. Second-hand products do not have any warranty.
If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from. Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
Please use our where to buy map.
Should you struggle to locate your nearest retailer, do not hesitate to email us at info@renaissanceaudio.co.uk stating the brands you are interested in and your postcode.
No. The QB6 Mark III is the dedicated UK version of the QBase.
Yes you can but the repair will be chargeable on all occasions.
Please email support@renaissanceaudio.co.uk with full details of the product and don’t forget to include your serial number.

FAQS related to VPI

After buying your equipment from one of our authorised retailer, remember to register it for warranty as soon as possible.
Warranty excludes accidental electrical and mechanical damage.
You can check the warranty of a specific product on the product page.
All warranties in the UK are offered and supported by Renaissance.
No. Second-hand products do not have any warranty.
If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from. Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
Please use our where to buy map.
Should you struggle to locate your nearest retailer, do not hesitate to email us at info@renaissanceaudio.co.uk stating the brands you are interested in and your postcode.
You will find this page very helpful!
Yes you can but the repair will be chargeable on all occasions.
Please email support@renaissanceaudio.co.uk with full details of the product and don’t forget to include your serial number.

FAQS related to Renaissance

If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from.
Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
You can locate your nearest retailer here.
Enter your postcode and remember to check which the brands the retailers hold.
No, we encourage you to visit your local retailer for full support including demonstration and home installation.
On some occasions we may be able to help you with small spare parts to avoid long journeys for basics like fuses etc.
No, we are unable to receive visitors.
If you are a privately owned company with fully compliant, safety tested, quality high end audio products we are happy to discuss. If your product is in the same category as the brands we already work with then we are unable to help.