FAQs

After buying your equipment from one of our authorised retailer, remember to register it for warranty as soon as possible.
You can check the warranty of a specific product on the product page.
If your equipment has gone faulty, whether under warranty or not, please bring it back to the retailer you bought it from. Your retailer will get in touch with us and we will advise whether or not a repair is possible, and the possible costs if the equipment is no longer under warranty.
Feel free to email support@renaissanceaudio.co.uk
If you purchased an ex-demo unit from an authorised retailer, you will be able to enjoy the balance of warranty. However, if you purchased a second-hand unit from someone, you will not have any warranty on it.
Please use our where to buy map. Should you struggle to locate your nearest retailer, do not hesitate to email us at info@renaissanceaudio.co.uk stating the brands you are interested in and your postcode.
No. The QB6 Mark II is the dedicated UK version of the QBase.

Yes, all MiND streamers can be upgraded to MiND2. This can be done by your MOON retailer with the exception of MOON 180 and 380D which need to be returned to the Renaissance Service Dept.
Yes you can but the repair will be chargeable on all occasions. Please email support@renaissanceaudio.co.uk with full details of the product and don’t forget to include your serial number.
No, we encourage you to visit your local retailer for full support including demonstration and home installation. On some occasions we may be able to help you with small spare parts to avoid long journeys for basics like fuses etc.
No, we are unable to receive visitors.
If you are a privately owned company with fully compliant, safety tested, quality high end audio products we are happy to discuss. If your product is in the same category as the brands we already work with then we are unable to help.